Getting set up with Caliber

Zeke schedules a setup day with each new instructor. By the end of it you can log in everywhere you need.

Bring to your setup day

• Your AHA Instructor ID and your instructor card(s)
• Your State ID or driver's license
• The email you use for AHA (Atlas and eCards)

What gets set up

1. Enrollware: Zeke creates your profile. You log in once while he's there to confirm it works.
2. This portal: you sign in and check your name, disciplines and credentials.
3. AHA Atlas (atlas.heart.org ↗): confirm you can log in and that you show as aligned with Caliber Medical Training.
4. AHA eCards (ecards.heart.org ↗): confirm you can log in and see your eCard inventory.

Before setup day, finish guide 2: CPR Suppliers profile & instructor files. Something not working? Email calibermedtraining@gmail.com or call (951) 418-6773.

CPR Suppliers profile & instructor files

CPR Suppliers is our AHA Training Center. They must approve your files before you can teach under Caliber.

A · Create your profile and align with Caliber

1. Go to cprsuppliers.com ↗ and click the person icon at the top right.
2. Create your profile.
3. When it asks for your Training Site, choose Caliber Medical Training as your training site alignment.
4. Upload your driver's license or State ID when asked.

B · Upload your instructor files

1. Click Dashboard, then Instructor File. An orange ! means something still needs uploading.
2. For each discipline you teach (BLS, ACLS, PALS, PEARS, Heartsaver), upload what applies:
   • Instructor Card: enter its expiration date
   • Instructor Essentials Online Completion Certificate
   • Instructor Candidate Application (new instructors)
   • Instructor Monitor Tool (your monitored class)
   • Instructor Renewal Checklist (when you renew)
   • Training Center Faculty Application: only if you are Training Faculty
3. Files must be PDF, PNG or JPG: up to 10 MB for instructor files, 3 MB for your ID.
4. Each file shows PENDING until CPR Suppliers reviews it, then VERIFIED. Replacing an approved file sends it back for review.

Skip disciplines you don't teach (for example ASLS rows). Caliber does not offer ASLS.

C · Forms & applications

1. In the Dashboard, open Resources, then Forms & Applications → View More.
2. Fill out the documents there.
3. Watch your email: CPR Suppliers sends your alignment documents to sign. Sign them as soon as they arrive.

The same Resources page has Enrollware Login, AHA Atlas Login, AHA eCards Login, Instructor Monitoring and the 2025 AHA Instructor Update upload.

Enrollware: add a class & issue eCards

You have your own Enrollware login (CPR Suppliers Dashboard → Resources → Enrollware Login).

A · Add the class (before it happens)

1. Go to Classes and Students → Classes → Add a Class.
2. Fill in:
   • Course: for example Basic Life Support (BLS)
   • Instructor: you
   • Location: for example Caliber Training Site
   • Class Times: date, from, to. Use Add another day for multi-day courses.
   • Total Hours (see table below)
   • Assistants: anyone helping you teach
   • Student/Manikin Ratio: for example 1:1
   • Notes: optional

B · After the class: finalize the roster

Every item below is required before you can finalize:

1. Check the roster for duplicate students and spelling. A card sent to a duplicate or misspelled name can only be fixed by the AHA, not in Enrollware.
2. Click Edit Scores and enter each student's test score.
3. Mark each student Complete.
4. Under Documents, upload:
   • the course skills sheets
   • each student's written test with their grade. A student under 84% needs remediation, and their remediation must be documented.
5. Type your name in Instructor Signature (you're confirming the class followed AHA guidelines and the equipment was decontaminated), then click Update Class.
6. Click Finalize Roster.

C · Issue the eCards

1. Click Print Cards. The AHA Direct eCard assignment page opens.
2. Make sure every student who passed is checked.
3. Use Inventory From: choose where your cards are. Cards Caliber assigned to you are under Instructor – Training Site.
4. Check Course Name, Guidelines Used (2025), Card Type, Course Date and your Instructor ID.
5. Check Current Inventory: you need one card per student. Not enough? See guide 4: eCard inventory.
6. Send eCard Email: choose From AHA (@heart.org).
7. Click Issue eCards. Every student gets an email with their eCard. Check Results for any errors.

After a card is issued, Enrollware and the AHA don't sync. If you fix a student's name or email later, it must also be fixed in AHA Atlas / eCards. Tell Zeke.

eCard inventory

You need one eCard per student, for the right course, before you can issue cards.

Buying cards

1. In this portal, open Buy Cards.
2. Choose the course (BLS, ACLS, PALS…) and how many, then pay.
3. Zeke gets the purchase notice, checks which courses you bought, and assigns the cards to you in AHA eCards as the Training Site administrator.
4. Allow time for this: buy before your class, not after.

Checking your inventory

• In Enrollware, the Print Cards page shows Current Inventory for the card type you're issuing.
• Or log in to AHA eCards ↗ (also under CPR Suppliers → Resources).

Good to know

• Enrollware can't buy cards or move them between instructors. Only Caliber can assign them to you.
• Cards are per course type: BLS cards can't be used for an ACLS class.
• Out of cards right before a class? Buy now and call Zeke at (951) 418-6773.

AHA PAM guidelines

The AHA Program Administration Manual (PAM) is the rulebook for every AHA course. Read the official, current version in AHA Atlas:

Open AHA Atlas ↗

The rules that matter most in class

• Teach the full core curriculum from the current Instructor Manual. "Any changes or deletions to the core curriculum… would cause the course to be out of compliance and an AHA course completion card cannot be issued."
• Textbook: "Each student must have the current appropriate course textbook readily available for use before, during, and after the course."
• Feedback manikins: required in every course that teaches adult CPR (BLS, ACLS, Heartsaver).
• Skills testing: every student is tested hands-on by an instructor in that discipline. ACLS and PALS Megacode practice and testing need 3 or more participants.
• Exams: use only the current AHA exam, never an altered or other exam. "When an Instructor administers the exam, the exam is administered in a proctored setting." Passing score is 84%; document remediation for anyone below.
• Course evaluation: every course needs one. With eCards it doesn't have to be on paper.
• Equipment: as listed in the Instructor Manual, in working order, and decontaminated after use.
• Virtual skills: only BLS, and only after HeartCode BLS. No virtual ACLS or PALS.
• Advertising: "Instructors may not use their 'AHA Instructor' title on business cards or other advertising materials." No AHA logo unless the AHA authorizes it.
• Records: keep complete, truthful class records. "Falsification of class records" is grounds for losing your instructor status.
• Staying current: teach at least 4 courses in 2 years, and be monitored by Training Faculty to renew.

This is a Caliber summary, not the PAM. The quotes are from the PAM, but if anything differs, the current PAM wins. Questions? Ask Zeke before class, not after.